NU Online News Service, Sept. 14, 3:42 p.m. – J. Harold Chandler, chairman, president and chief executive officer of UnumProvident Corp., Chattanooga, Tenn., issued a statement on the impact of the terrorist attacks of Sept. 11.
In it he offers the telephone number of a special response unit accessible to policyholders and producers 24 hours a day, 7 days a week: 1-888-655-6750.
“Our company’s operations are fully functional,” Chandler says. “In addition, we have developed customized procedures for filing claims resulting from the attacks, and we are working with our impacted customers to provide any additional support they need. We will be assigning more Customer Care (claims) and Customer Loyalty Services resources to our New York and New Jersey offices during the coming days to provide additional assistance as needed.
“We are still gathering information on the direct and indirect costs to our company. Due to the quality and level of the company’s various reinsurance coverages, we currently do not expect the pre-tax costs to our company to exceed $20 million. Our reinsurance program provides a significant layer of catastrophic coverage for our group life, accidental death and dismemberment, special risk, long-term disability, and short-term disability lines of business through a group of highly rated, major national and international reinsurance organizations. Therefore, our attention and resources are focused on serving the needs of our customers. Our thoughts and prayers remain with the victims of these tragedies.”