The Financial Industry Regulatory Authority barred an ex-J.P. Morgan rep from association with any FINRA member in any capacity for using her personal email and cellphone to communicate with clients, and then ignoring repeated requests by the regulator to cooperate with its investigation into her termination from the firm, according to FINRA.
Adrienne Jaime Mak also added a customer’s initials next to a change on an investment switch letter, according to a FINRA Office of Hearing Officers Order Accepting Order of Settlement filed Tuesday. She consented to FINRA’s settlement offer, without admitting to or denying the regulator’s allegations, according to FINRA.
Mak, through her association with J.P. Morgan Securities, was registered with FINRA as an investment company and variable contracts products representative from October 2012 to May 2018, and as a general securities representative from June 2014 to May 2018, according to FINRA.
On May 25, 2018, J.P. Morgan Securities filed a Form U5, disclosing that it discharged Mak because she violated firm policy by using her personal email and mobile phone to communicate with clients and also added a customer’s initials next to a change on an investment switch letter.
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J.P. Morgan declined to comment Wednesday. In a disclosure on FINRA’s BrokerCheck website, J.P. Morgan said its former rep “indicated she did not submit the form before the customer initialed the changes.” She is no longer registered as a broker or RIA, according to BrokerCheck.