There are no two ways about it — given the economic impact of COVID-19, we are going through tough times and probably will be for a while. We at Carson Coaching are fielding all of the expected technical questions from advisors about the best way to communicate with clients, what to say and when to say it. However, a new question is popping up, too: “My team is really stressed — how do I best lead them through this?”
Due to the extreme nature of the situation, advisors are beginning to realize that this is a time when financial planning skills need to be equaled by leadership skills.
Leading a team during a time of crisis is amazingly similar to leading clients. It requires clarity, focus and sensitivity.
It is important to understand that individuals on your team — including you — might be experiencing anxiety and stress that can affect their work. Even as I write this, I am uncharacteristically worried about my daughter, because she has asthma. I can’t get it out of my head that an otherwise healthy 16-year-old could become seriously ill, even die, if she gets COVID-19.