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Financial Planning > UHNW Client Services > Family Office News

Edward Jones Restricts In-Person Client Meetings

By Janet Levaux

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Edward Jones is asking advisors to not meet clients in person, including at its offices, due to the coronavirus. Advisors and staff, though, can continue to work in its 14,200 U.S. branches and its nearly 600 locations in Canada.

“We are open for business. Our financial advisors and branch office administrators are working from their branch offices to serve our seven million clients,” the firm said in a statement.

“We are temporarily restricting public access to our branch offices and encouraging clients and our financial advisors to communicate using virtual means,” it explained.

In many locations where local leaders have required most businesses to close their doors, financial and accounting services are exempt from such rules. 

“To reduce risks to our associates and to do our part to combat the rapid spread of coronavirus, we are moving our associates to primarily work from home at our headquarters … in St. Louis; Tempe, Arizona; and Mississauga, Canada,” the broker-dealer said.  

“For the limited number of associates who may need to work in the office to complete their job responsibilities, we are enhancing cleaning protocols and adhering to social distancing guidelines,” it noted. 

About two weeks ago, the firm suspended business travel through May 31 and moved all training and firm events to virtual platforms.

— Check out Raymond James Stops In-Person Recruiting, Puts Some Advisor Moves on Hold on ThinkAdvisor.

Janet Levaux

@Think_JanetL

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