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Life Health > Long-Term Care Planning

Shelf Food: Elder services management tools

By Allison Bell

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You may have be using a software package to manage your client relationships or a CRM (customer relationship management software).

Maybe some of your long-term care (LTC) planning clients, Medicare clients and caregiver clients could use a little of that information technology magic to manage their own affairs.

See also: The 5 most underutilized functions in agency management software

Software developers are starting to release apps that can help families manage caregiving relationships. Some will even pay agents and brokers to help them sell the apps.

See also: Lincoln launches concierge service for LTC

Care Angel Inc. runs an automated, app-based system that can call a care recipient regularly, just to make sure the care recipient is okay; track blood pressure, blood glucose and oxygen data; and send the health results to one or more loved ones.

ElderCareApp and CareZapp offer apps that can help co-caregivers communicate, and share and store contact information, and patient medical information.

Premier Elder Solutions may have the app of most interest to insurance agents and brokers who are looking for something new to sell.

Premier has a subscription-based, encrypted, HIPAA-compliant system designed specifically to help multiple-caregiver families and long-distance caregiver families communicate; store health-related legal information, such as health care powers of attorney; store scans of insurance cards and insurance card information; track the bills of a care recipient, or potential care recipient; and use a search tool to find any locally based services the care recipient needs within the app.

The founders, Mark and Susan Tyrrell, are veterans of Blue Cross and Blue Shield of Kansas City. Their company is charging subscribers $9.99 per account per month.

The subscription fee helps Premier cover the cost of storing user data in HIPAA-compliant servers, and it also gives Premier the ability to pay referral fees or commissions to producers.

The Tyrrells hope to set up a distribution network that would include the same kinds of brokers who might already be selling pet insurance, identity protection benefits or telemedicine benefits programs through worksite benefits programs. A family care management service might be a good product to add to that kind of bundle, the Tyrrells said in an interview.

See also:

The caregiving tsunami

5 things agents should know about adult day services

 

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