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Financial Planning > Trusts and Estates > Trust Planning

There is a new selling landscape

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It’s time to ditch the old-school way of running your practice.

Nothing stays the same. And in these economic, partisan political and highly turbulent times, things are changing at an accelerating rate. In reaction to these changes, clients work harder to seek firmer ground on which they can make their financial decisions. If unable to find the solidity they are seeking, fear for their future welfare, either consciously or unconsciously, rises off the charts. That fear creates decision paralysis. Out of the fear of making the wrong decision, clients then make no decision at all. The result: Clients languish in their poorly defined financial strategies, and we lose an increasing number of sales.

Trust has always been the standard by which sales are made. Today, however, that message has taken on a whole new meaning. The combination of being burned by financial professionals in the past, a deteriorating trust in financial institutions that were once cornerstones of the American economy and a world that most Americans really don’t understand has made trust harder to earn and more difficult to nurture. 

Bottom line, our selling needs to change from old, manipulative, traditional tactics to something much more genuine. Old-school selling simply has too much negative history, which, when experienced by clients, sets up too many negative memories and emotional reactions. Instead of trust building, trust erodes, and the sale becomes more like a contest between salesperson and prospect than a relationship where two people work together to try to solve a unique problem.

Selling without selling is the challenge of the day

Assuming financial professionals are seeing enough prospects (a big assumption) the other side of the coin is consummating business with more of the people that are actually seen. Creating strategies that build trust, rather than creating strategies to manipulate people into buying, becomes the ticket by which more sales can be made.

Here are five ideas to consider:

1) Stop using old-school selling stuff. Just drop it (not easy to do as these tactics are well ingrained in us).

2) Look at each step in your process. Ask yourself, “If I were the client, does this step enhance trust or will it be seen as a step that is being used to get the sale?”
 
3) In our country, celebrity, unfortunately, trumps knowledge. Most people simply trust celebrities. Get with a PR company that can get you quoted in national media. Then incorporate that celebrity in all your materials.

4) Invite clients and potential clients to different types of events. That way, they can see you and hear your message in varying environments. Trust builds quickly when clients get to see that you and your message remain constant.

5) Today, people are looking for transparency and sincerity. Put those qualities at the top of your list in whatever situation you find yourself. 

Change requires change

While the old may continue to work it will, over time, work less and less efficiently. Now is the time to take a candid look at how you are approaching your clients and open yourself to employing new and more effective ideas.

Steve Lewit is president and CEO of Wealth Financial Group, a Chicago-based marketing organization. He also maintains his own financial planning practice.


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