More bad news for Anthem Blue Cross. Attention has been focused on the California-based WellPoint subsidiary after announcing it would raise health care rates by as much as 39 percent next month. Now, the company is facing the ire of the state insurance department. California Insurance Commissioner Steve Poizner announced Monday that an investigation of the company’s claims handling process uncovered over 700 violations of state law.
“When consumers pay their premiums every month, they expect insurance companies to uphold their part of bargain and pay claims quickly, correctly and comply with all other legal requirements,” Commissioner Poizner said in a statement.
Failures to pay claims within 30 days and other delays made up the bulk of the violations, as well as failure to respond to requests for information from the CDI.