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Practice management tip: Payroll at full strength

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One insurance agency has resisted the temptation to lay off paraprofessionals and administrative employees during the recession.

Why? While maintaining payroll at full strength has been painful financially, staffers who might otherwise have been downsized are needed more than ever because of a heightened concern among clients about their ability to meet financial objectives, says Philip Harriman, a principal of Lebel & Harriman, Falmouth, Me.