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Life Health > Life Insurance

Service offers expedited underwriting

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The Phoenix Companies Inc. has introduced Phoenix Concierge, an approach to underwriting life insurance that shortens the time from application to policy issuance and improves the overall experience for customers and advisors.

Addressing the unexpected delays that can occur during the underwriting process, including incomplete medical questionnaires, missing attending physician’s statement reports and delayed medical exams, Phoenix Concierge promises to speed things up.

“Phoenix Concierge demonstrates our commitment to going the extra mile for everyone we do business with,” said Edward W. Cassidy, executive vice president, Life Distribution and Operations Transformation, at Phoenix. “This innovation saves time for advisors, pays physicians and agents sooner, and gets clients their policies more quickly.”

Phoenix Concierge is available on variable universal life, universal life and term polices with $2 million or more of face value. The company has partnered with the Portamedic unit of Hooper
Holmes Inc. to provide its Concierge service, which includes:

  • Giving clients preferred appointment times for underwriting interviews and medical tests at their choice of location – home or work.
  • Determining the need for an APS report at the first client contact, and when appropriate, immediately ordering the APS, the biggest timesaver in the process.
  • Enabling Portamedic examiners to offer physicians multiple, expedited APS payment options, such as immediate credit card and overnight payment, as an incentive to process the
    paperwork quickly.
  • Additional training, incentives, and quality control for Portamedic examiners who must qualify for the Concierge program.

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