NU Online News Service, June 17, 2003, 5:01 p.m. EDT – The U.S. Department of Labor wants to improve benefit plan member satisfaction with the Employee Benefits Security Administration.
EBSA is the agency that oversees 401(k) plans, health plans and other benefit plans.
Satisfaction levels among plan members who contact EBSA for help should increase to 75% by 2008, up from 56% today, according to a draft of the Labor Department’s strategic plan.
The Labor Department’s draft plan also calls for department investigators to improve their closing ratios on civil and criminal cases involving benefit plan violations.
Today, the closing ratio for civil cases is about 50%, and the ratio for criminal cases is about 25%, according to the plan draft.
The draft plan lays out a general, five-year plan for the department, along with numerical performance measures.