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Liberty Mutual Launches Portal to Manage Commercial Insurance Accounts

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Liberty Mutual Insurance’s Commercial Markets strategic business, Boston, Mass., has launched a single online portal for brokers, agents and buyers to manage all of their commercial insurance accounts.

Through the new portal, users can:

  • Access powerful risk management tools – from Liberty Mutual’s RISKTRAC risk information management system to the insurer’s online claims reporting tool;
  • Use online folders to securely share key information;
  • Review specialized loss control resources from Liberty Mutual, including the latest safety research, training materials, OSHA-compliance information and self-assessment tools;
  • Find Liberty Mutual contacts, the latest company news, case studies, webinars and newsletters.

“We launched VantagePort to give brokers, agents and buyers easy access to the information and resources needed to manage all of their accounts with our Commercial Markets unit,” notes Richard Marko, senior vice president, manager, Commercial Markets Strategic Services. “VantagePort also offers intuitive, time-saving navigation and one-click access to our most frequently used tools.”

In other industry news:

Investment Management Consultants Association, Denver, Colo., has hired Jill Ladouceur as director of creative services. In this role, she will lead marketing, production and design efforts and report to Ian MacKenzie, IMCA’s deputy executive director of operations.

 Since 1983, Ladouceur worked as a full-time employee and independent contractor for the Financial Planning Association and the Institute of Certified Financial Planners. For more than a decade, Ladouceur has served as editor of The Standard, published by the Association for Financial Counseling and Planning Education. Ladouceur is certified as a webmaster by the National Association of Communication Systems Engineers, and has operated her own design and association consulting business. She earned a BSBA in marketing from Regis University in Denver.

Allianz Life Insurance Company of North America, Minneapolis, Minn., has named Paul Salm as the new assistant vice president of Compensation for Human Resources. In this role, Salm will be responsible for compensation and employee recognition to support client and business strategies. Salm will also manage compensation programs for more than 4,800 employees across Allianz of America, which includes Allianz Life and Fireman’s Fund Insurance Company. He will report to Mike Hope, vice president of HR Services for Allianz of America.

Before this promotion, Salm was a senior director in HR where he advised leaders on implementing organizational change and provided consultation on recruiting strategies, leadership development, executive integration and compensation design. Prior to that, he served as a senior HR manager for CUNA Mutual Group out of Madison, Wis. He was also a HR manager for JDS Uniphase Corporation based in San Jose, Calif. Before that, Salm held a position as vice president of HR, Finance, and Administration for N.L. Barnes Construction Co., Inc. in San Francisco.

Salm received his Bachelor of Science degree in industrial engineering graduating with distinction from Stanford University where he also earned a Master’s degree in industrial engineering. Salm holds multiple certifications including Senior Professional in Human Resources, Myers-Briggs Type Indicator administration, and ProSci Change Management Program. He is also a member in the Society for Human Resource Management and received a NASA Space Act Award for original training software.

The Hartford, Simsbury, Conn., has enhanced its website for 401(k) plan participants to help them take greater control of their financial future and track their progress toward meeting their retirement goals.

The Retirement Access website has new tools to make it easier for participants to manage their retirement savings accounts. The new tools include the My Retirement Tracker that allows participants to:

  • Set savings and income goals for retirement;
  • Track their progress towards those goals;
  • Integrate their current retirement plan account with other retirement assets they may have;
  • Project what their retirement savings may be at retirement or at specific ages based on current balances and future contributions; and
  • Estimate how contributing more to their 401(k) can impact their savings.

The Retirement Tracker is a five-step tool that allows participants to establish savings goals based on their desired lifestyle in retirement. The tool takes into consideration factors such as other assets the participant may have outside of his or her employer-sponsored retirement plan and how much risk he or she is comfortable assuming. Then, the Tracker projects how much participants are likely to accumulate by retirement. It includes a snapshot of what that balance will mean in terms of monthly income, taking into account variable such as the participant’s age and current 401(k) balance. The participant can then review a “gap analysis,” which compares savings goals to income needs, pinpointing any savings gap, as well as suggestions on how to close the gap.

Aetna, Hartford, Conn., has received top honors for its dedication to helping its employees achieve and maintain healthy, active lifestyles. The National Business Group on Health, a non-profit association of large U.S. employers, recognized Aetna with the highest Platinum honor for the 2012 Best Employers for Healthy Lifestyles awards plus a distinction for the Best Stress Management Intervention program.

Aetna offers employees a variety of wellness programs and resources including:

  • Get Active Aetna, a popular 16-week wellness program that offers prizes to motivate employees to eat healthy and exercise;
  • Healthy Lifestyles Incentive program, which offers financial incentives for exercising and eating healthy;
  • Metabolic Syndrome program, which measures employees’ risk for certain conditions, such as cardiovascular disease and diabetes;
  • Virtual Wellness Center, a computer-based resource that offers a virtual kitchen and a virtual fitness center, where animated instructors lead workouts that vary by intensity.

Aetna received the stress management recognition for its Mind-Body Stress Reduction programs which include Mindfulness at Work and Viniyoga Stress Management. These programs have shown significant results in a recent study with Duke Integrative Medicine, proving their effectiveness on perceived stress, productivity, pain, sleep and cardiac health.

The Customer Experience Professionals Association (CXPA) named UnitedHealthcare, Minnetonka, Minn., a winner in the 2012 CX Innovation Awards.

In its inaugural year, the CX Innovation Awards recognize organizations that have implemented innovative and successful customer experience programs. UnitedHealthcare received a CX Innovation Award for its efforts to engage employees in the consumer experience through its Member Journey Map, which was created based on personal interviews with members in their homes. The interviews focused on their experiences with Medicare and their health plans, revealing the challenges they faced throughout the process of choosing, enrolling in and managing a Medicare plan. UnitedHealthcare employees use the Member Journey Map as a tool to help develop more personalized solutions to members’ needs and concerns.

CXPA is an international nonprofit organization that helps guide and enhance the growing field of customer experience management. UnitedHealthcare was one of six winners chosen from more than 18 finalists and nearly 100 nominees across numerous industries.