Close Close
Popular Financial Topics Discover relevant content from across the suite of ALM legal publications From the Industry More content from ThinkAdvisor and select sponsors Investment Advisor Issue Gallery Read digital editions of Investment Advisor Magazine Tax Facts Get clear, current, and reliable answers to pressing tax questions
Luminaries Awards
ThinkAdvisor

Life Health > Running Your Business

How to awaken dormant accounts

X
Your article was successfully shared with the contacts you provided.

You know the situation. The project is completed and there is nothing left to do. You did a good job and the client is more than satisfied, but it’s over and time to move on to other projects and clients.

However, though you are moving on, must you really get “divorced” from your previous, and now, dormant account?

The answer is a resounding no. Separation perhaps, but not divorce, because there is always the potential of a renewed relationship on yet another project further down the line.

But just how can you renew the relationship? Might it be by “keeping the faith”? Definitely not!

While faith is fab, it does little to renew business relationships. You have to continue to add value even when a relationship is in a hiatus period.

You want to maintain a connection but you must do it in a way that provides a benefit. That means sharing information and invitations, extending worthwhile introductions. It doesn’t mean “checking in” or “ touching base” and other overtures that will waste your (inactive) client’s time.

So feel free to keep the faith but make certain to deploy sound sales and marketing tactics too. Then, and only then, might you see that client again.

Sign up for The Lead and get a new tip in your inbox every day! More tips:

Adrian Miller has more than 20 years of experience as a sales training expert. She is the founder of Adrian Miller Sales Training, which offers real-world solutions to real-world situations for clients. To find out more, go to http://www.adrianmiller.com or visit her blog at http://adrianmiller.wordpress.com.


NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.