The U.S. Department of Health and Human Services is putting two Medicare Advantage performance measurement efforts through a routine paperwork reduction review process.
The Centers for Medicare and Medicaid Services, an HHS agency, has published paperwork review announcements for a new Medicare Advantage plan beneficiary complaint analysis project and a revision of an existing Medicare health outcomes survey program.
The CMS staffers in charge of the Medicare Advantage complaint project will try to measure how well beneficiaries think Medicare Advantage carriers and Medicare prescription drug plan vendors handle complaints.
The CMS team will develop methods for interviewing beneficiaries and analyzing the responses to see how well the beneficiaries think their complaints were resolved.
Pollsters may survey about 5,300 people per year to implement that project, CMS officials estimate.