The U.S. Department of Health and Human Services is putting two Medicare Advantage performance measurement efforts through a routine paperwork reduction review process.
The Centers for Medicare and Medicaid Services, an HHS agency, has published paperwork review announcements for a new Medicare Advantage plan beneficiary complaint analysis project and a revision of an existing Medicare health outcomes survey program.
The CMS staffers in charge of the Medicare Advantage complaint project will try to measure how well beneficiaries think Medicare Advantage carriers and Medicare prescription drug plan vendors handle complaints.
The CMS team will develop methods for interviewing beneficiaries and analyzing the responses to see how well the beneficiaries think their complaints were resolved.
Pollsters may survey about 5,300 people per year to implement that project, CMS officials estimate.
The other project, the revision of the existing Medicare outcomes survey, involves an update of a component of the Healthcare Effectiveness Data and Information Set, a quality data set developed by the National Committee for Quality Assurance, Washington.
That survey affects about 1.1 million individuals, and respondents spend about 366,520 hours per year preparing the responses, officials estimate.
CMS officials are asking for comments on the value of data collection projects and ways to make the projects easier on the respondents.
Comments on the beneficiary survey are due July 6, and comments on the outcomes survey are due Aug. 3.