To The Editor:
As Senior Editor Ara Trembly points out (“Going ASP: Do You Feel Lucky?”, July 30), deciding to outsource work to an application service provider (ASP) is an individual business decision and does not always benefit every company. While the column brought out many fine points, embarking on a successful relationship with an ASP doesn’t require luck. It requires research. When done well, comprehensive contracts with reliable ASPs can save businesses time and money, while keeping confidential data secure.
ASPs provide technicians that are specifically focused on each client’s software, hardware and network needs. This allows the client’s employees to focus on their jobs and their business’s profitability. Because ASPs market their services to others, their clients benefit from economies of scale. The companies don’t have to individually invest and develop the latest and greatest software and hardware; ASPs do that for them.