Public health insurance exchanges and issuers of “qualified health plan” (QHP) coverage can decide for themselves whether to release their first batch of official federal enrollee experience survey results.
Officials at the Centers for Medicare & Medicaid Services (CMS) mention the agency’s enrollee survey data release schedule in a new QHP enrollee survey website established at https://qhpcahps.cms.gov.
CMS and its parent, the U.S. Department of Health and Human Services (HHS), set the rules for the survey in a batch of final regulations released in May. CMS decided to call the survey a QHP “enrollee experience survey,” rather than an “enrollee satisfaction survey,” because one commenter said “experience” seems to be a more objective term than satisfaction.
CMS wants vendors to conduct a round of beta test surveys from January 2015 through April 2015. CMS will send the results from the beta test surveys to the exchanges and QHPs.