Successful salespeople understand that making the sale has much more to do with developing trust and rapport than it does with issues of lowest price, highest quality or the largest company.
Unfortunately, far too many salespeople unintentionally sabotage their chances of making a sale by skipping the “small talk” and getting right down to business. On the surface, this approach might appear to be an effective use of time, but it’s a huge mistake that will cost tons of money over the long haul! Any architect will be quick to tell you that a strong foundation must be laid first before you can build the walls. Likewise, before you can expect your prospect to buy your products or services, he or she must first like and trust you as a person. (How to earn female prospects’ trust)
There is no actual set amount of time for the warm-up phase of the appointment, because some prospects naturally warm up faster than others. Said differently, the warm-up period is not determined by a length of time, but rather by the level of rapport established. Your prospect will literally show you, through his or her body language, when rapport has been established and the moment is right for you to smoothly transition into the sales presentation. Make note of your prospect’s body language gestures when you first begin talking and watch for the flow of gestures to move from closed to open. For example, if your prospect begins the appointment by sitting back in his or her chair with folded arms and crossed legs, you must continue the warm-up until he or she shows open gestures and leans forward towards you.