7 Mistakes to Avoid That Add to Pandemic-Related Burnout

Working from home can make supporting agents, advisors or other colleagues difficult.

Throughout the course of the COVID-19 pandemic, agents were forced to reevaluate their selling practice, prioritizing the most important aspects: health and safety.

At the beginning of the pandemic, many of us presumed remote work would be a temporary pivot.

But 80% of companies are saying their shift to remote work was successful, and 87% of adults who were able to work from home during the pandemic say they’d like to keep the WFH option.

There are countless upsides to remote work for agents.

Even with these benefits, there are several challenges that agents must work through that cause some hesitation or rejection.

Yet, these problems are not impossible to overcome when making or managing the transition.

Support can become complicated for agents in a work from home contact center.

If basic resources are not accessible and available within seconds, agents will become frustrated from trying to opening conversations, being relevant, locate information and sales conversation will plummet.

Solution: Invest in technologies that encourage ongoing communication for agents in contact center from home roles. These resources should empower agents to find (or ask for!) information quickly and efficiently.

Put together a virtual support team to help supervise agents in work from home contact center jobs and give them easy support. Web chat is another effective way to communicate between agents and supervisors.

Tracking the KPIs that matter most can ensure that your work from home results are staying at peak productivity . . . and if you see statistics sliding, you can course-correct right away.

Work-life balance (or imbalance!) can also be a key driver for plummeting productivity.

Burnout was a threat before the pandemic.

But when you consider all the pandemic has added to our plates — homeschooling, lack of mobility, financial stress, illness, disruption of everyday life and more — that pandemic-related burnout may really hurt those in work-from-home jobs.

Here are seven  mistakes agents should avoid to reduce pandemic-related burnout

  1. You treat a marathon like a sprint.
  2. You put the cart before the horse.
  3. You don’t believe in yourself.
  4. You engage in too much thinking, not enough doing.
  5. You don’t track your progress.
  6. You have no social support.
  7. You know you’re what but not your why.

Lloyd Lofton is the founder of Power Behind the Sales and the author of The Saleshero’s Guide To Handling Objections.

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(Image: Adobe Stock)

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