The Internal Revenue Service has created a new Chief Taxpayer Experience Officer position to help serve taxpayers.
Ken Corbin, currently the IRS Wage and Investment commissioner, assumes the new role while also continuing to serve in his position overseeing the agency’s largest operating division.
The new post is part of a larger effort related to the Taxpayer First Act, signed into law on July 1, 2019.
The act, as the IRS explained, “aims to expand and strengthen taxpayer rights and to reform the IRS into a more taxpayer-friendly agency by requiring it to develop a comprehensive customer service strategy,” along with upgrading its technology and boosting cybersecurity.
“I’m excited for this opportunity and, with my dedicated Taxpayer Experience Office team, look forward to helping the IRS continue to earn the trust and respect of every American. We want to help taxpayers and we will,” Corbin said Tuesday in a statement.
The IRS delivered the Taxpayer First Act Report to Congress earlier this month, providing a comprehensive set of recommendations intended to reimagine the taxpayer experience, enhance employee training and restructure the organization to increase collaboration and innovation.