Vertafore and ConnectureDRX Promote Crisis Response Tools

Vertafore and Connecture say they have insurance technology tools that could help agents and brokers cope with COVID-19 disruption.

Vertafore is offering users of its AMS360 and Sagitta agency management systems free access to its new InsurLink client portal system through July 31.

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A producer’s clients can use the portal system to view and manage policies and claims from their computers or their phones.

The system can help clients do more online, at a time when holding face-to-face meetings may be difficult, according to Amy Zupon, Vetafore’s chief executive officer.

“We had planned to launch this solution later in the spring, but understand how important it is for you to keep serving your customers during this trying time,” Zupon writes in a blog entry about the portal system offer.

“My 2,000 Vertafore teammates and I all understand what a challenging time this is for you and your customers,” Zupon writes. “We remain committed to the insurance distribution channel. We remain committed to the end-insured. Most of all, we remain committed to each and every one of you as we get through this together.”

Some Vertafore insurance agency clients had been using an older Vertafore client portal system, Client Portal. Vertafore shifted those agencies over to the new InsurLink system Friday.

Zupon describes the offer here.

Connecture is encouraging agents and brokers to consider its ConnectureDRX Medicare plan shopping, quoting and enrollment system.

Some components of the system can help agents call clients or prospects.

At this point, Connecture says, insurance company call centers are getting too many calls.

Longer wait times are leading many seniors to hang up before they reach a live human, Connecture says.

“Seniors want a live person to talk to who can answer questions, calm their fears and help them enroll in their best fit plans confidently and securely,” Connecture says.

With ConnectionDRX, Connecture says, brokers can work from home, and call center agents can handle enrollments over the telephone.

— Read Pandemic Ready: What Your Clients Need From You, on ThinkAdvisor.

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