Missouri insurance regulators received a total of 2,728 life and health line claims in 2018, down 5.3% from the total for 2017.
The number of complaints received fell for every major coverage category, according to officials at the Missouri Department of Insurance, Financial Institutions & Professional Registration.
Complaint rates can fall because consumers are more satisfied, consumers are less aware of procedures for filing complaints, or insurance regulators change the way they take in and record complaints.
The Missouri department report shows the number of complaints fell the most for health maintenance organizations — 34%, to 19.
News organizations have carried articles about consumer unhappiness with increases in life insurance premiums, insurer efforts to buy out annuity holders with rich benefits guarantees, and glitch-plagued efforts to shift policyholders from one policyholder administration system to another.
But the Missouri complaint data shows that the number life and annuity complaints fell 16%, to 317.