The J.D Power 2017 Managed Medicaid Special Report, which measures the overall satisfaction of managed Medicaid organizations, found that Medicaid customers may be more satisfied with their coverage than traditional, commercial health plan members.
Seventy-four million Americans currently receive health coverage through Medicaid, making the government program the largest source of health insurance in the United States, according to the report.
The J.D Power report was based on responses from 2,145 managed Medicaid health plan members in 36 states including Washington, D.C., between January and March.
The study was based on six factors, in order of importance: provider choice; coverage and benefits; customer service; cost; information and communication; and claims processing. Satisfaction was calculated on a 1,000-point scale.
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The Medicaid managed care plans evaluated in the study are operated by or include Aetna, Anthem, BlueCare Tennessee, BlueShield of California, CalOptima, CareSource, Centene, EmblemHealth, Health Care Service Corp., HealthFirst, Horizon Blue Cross and Blue Shield of New Jersey, Humana, Independence Health Plan of California, United Healthcare, University of Pittsburgh Medical Centers, and WellCare Health Plans.