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The 9 biggest announcements from life and health insurers this week

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Insurance agents and financial advisors now have all the benefits of a full-service marketing team at their fingertips. The nonprofit organization Life Happens announced the launch of Life Happens ProSM, an online solution that offers insurance agents and financial advisors a simple and cost-effective way to access, embed and distribute insurance marketing resources to empower their business. For the first time, agents and advisors have the ability to use Life Happens’ full suite of educational insurance content, along with some brand-new features. They can now personalize digital flyers and brochures with their own contact information and company branding, as well as download, email, share and embed digital content such as videos, social-media assets, online calculators and others tools to support their own marketing and client outreach efforts, directly from a secure website.

Life Happens Pro is currently available for a 30-day free trial period at Advisors wanting full access to the site have the option to subscribe by credit card for $39 per month or $399 per year. Insurance professionals affiliated with Life Happens member associations, such as NAIFA, MDRT, NAILBA, AALU, GAMA and others, can qualify for substantial discounts.

Life Happens also launched a highly-customized version of Life Happens Pro for its member companies called Life Happens Pro Home OfficeSM. The new online platform is built on the same technology as Life Happens Pro to simplify and streamline home office employees’ ability to customize Life Happens marketing materials and resources for their sales teams that fit their company’s branding and compliance requirements. Companies interested in learning more should email [email protected] for details.

ACI Specialty Benefits announced the launch of MacroLife, a gamified engagement platform that integrates employee benefits, corporate initiatives and rewards to drive benefits utilization. MacroLife serves as a single point of access for all company perks and initiatives, offering an incentivized, seamless benefits experience where employees earn real-time rewards for every benefit interaction. MacroLife was designed for companies seeking to positively impact retention, recruitment, benefits administration, employee absenteeism, productivity, and job satisfaction. Benefits advisors, HR managers and brokers can learn more at

The Insurance Industry Charitable Foundation (IICF), a U.S.-based nonprofit organization funded by the insurance industry, has expanded its operations to the United Kingdom with the launch of its first international division. IICF’s newly-formed London Division will join the collective strengths of the insurance industry to provide grants, volunteer services, and leadership initiatives to the local community across the UK. It is the first overseas expansion for IICF, which operates four regional divisions across the United States and has contributed $23.5 million in grants and nearly 200,000 volunteer hours to local American communities since its inception in 1994.Founding board membership includes the following executives and companies:

  • AFL Insurance Brokers: Alec Finch, Chairman
  • Aon: Terry Masters, Chief Executive Officer, Aon Re Solutions
  • Chubb: Gary Petrosino, Executive Vice President (and Chairman of IICF’s Board of Governors)
  • CNA: Dave Brosnan, Chief Executive Officer, CNA Europe
  • Generali: Steven Spano, U.K. Chief Financial Officer
  • IICF: Bill Ross, Chief Executive Officer
  • KPMG: Gary Reader, Partner, Global Insurance Sector
  • Mayer Brown: Colin Scagell, Partner
  • Prosek Partners: Andrew Waterworth, Managing Director
  • Swiss Re: Sally-Anne Etienne, Market Head Life & Health U.K. and Ireland
  • World Broker Network: Bruce Basso, Chief Executive Officer (and IICF Founder)
  • XL Catlin: John Carroll, Group Sustainability Director
  • Zurich: Pam Webb, Head of the Zurich Community Trust

Nationwide® enhanced its New Heights® fixed indexed annuities (FIA) with the J.P. Morgan MOZAICSM Index (USD), a dynamic, multi-asset index from the award-winning index design team at J.P. Morgan. The Index is one of three index allocation strategies available on the expanded New Heights lineup of four products. J.P. Morgan MOZAIC is a multi-asset index designed to create consistent returns based on a combination of broad diversification, positive momentum and volatility smoothing. The Index rebalances a diverse range of asset classes and geographic regions each month to create positive returns with low volatility. Since it launched in April 2009, the index has generated an average annualized return of 4.9 percent.

Nationwide worked with Annexus, a fixed indexed annuity product designer, on the New Heights lineup enhancement. Annexus also distributes the products through independent marketing organizations. New Heights is available to Nationwide’s affiliated agency force, independent distributors and bank and wirehouse channels.

With recent research showing that approximately 20 to 30 percent of insurers are replacing claims systems, research and advisory firm Novarica has published new and expanded Novarica Market Navigator reports profiling 33 property/casualty and 5 life/health/annuity claims systems. As the “moment of truth” for insurance customer experience and major driver of profitability, insurers can no longer afford to be constrained by poor technology in claims. P/C insurers are setting customer expectations with a variety of capabilities such as real-time processing and mobile integration, and although life and benefits insurers have historically been insulated from these demands, these pressures are being felt in products that have frequent touch points like disability insurance.For more information about P/C claims, download our recent webcast here and to learn more about life, health, and annuity claims, register for our upcoming webinar here.

The Penn Mutual Life Insurance Company, a 168-year-old company, announced Lawrence Adkins as managing partner of the newly launched Boca Raton Agency. Adkins will be responsible for establishing and growing a new career agency presence in Southeastern Florida. Adkins comes to Penn Mutual with a strong background in leadership and a track record of success in the financial services industry. Most recently, Adkins served as American Divisional President of AXA Advisors. Prior to that, Adkins spent most of his career with MetLife as a managing director and regional vice president. Adkins spent 14 years with MetLife, joining the company in 1999 after launching his career with The MONY Group in 1992.

mike murphy

Maxwell Health, an insurance and benefits technology company, announced that Mike Murphy (photo, left) has joined the company as vice president of sales. Murphy will oversee all sales and sales support functions to continue building on Maxwell Health’s explosive growth. Murphy has over 20 years of experience in healthcare-related software and service sales, sales management, and business development. Murphy joins Maxwell Health from Benefitfocus, where he held various sales leadership roles, ultimately serving as Senior Vice President of Sales. At Benefitfocus, Murphy led his team to achieve 264 percent of quota and served on the executive team responsible for leading the company to an IPO. Prior to Benefitfocus, he was Vice President of Payer Sales at WebMD’s transaction services division (now Emdeon).

The Phoenix Companies, Inc. (NYSE:PNX) announced four management promotions in its product and operations division:

- Joleen Speight, vice president, Enterprise Services: Speight has been promoted to vice president, Enterprise Services. She is responsible for the Enterprise Project Management Office and Product and Regulatory Compliance.

- Matthew Heaphy, FSA, MAAA, second vice president and actuary: Heaphy has been promoted to second vice president and actuary. He is responsible for the company’s fixed indexed annuity pricing model and is also leading the fixed indexed annuity team for GAAP financial reporting in Actuarial Financial.

- Craig Michaud, FSA, second vice president and actuary: Michaud has been promoted to second vice president and actuary. He is responsible for annuity product management and is also leading the fixed indexed annuity team for statutory financial reporting in Actuarial Financial.

- Nancy Turner, second vice president, Life & Annuity Agent Services and Life New Business: Turner has been promoted to second vice president, Life & Annuity Agent Services and Life New Business. She is responsible for agent contracting, licensing and commissions and the administration of life new business.

The Phoenix Companies also announced that Joseph Tedone, counsel, has been promoted to vice president. He is responsible for litigation and government relations. Tedone joined Phoenix in 1993 as a staff attorney and held increasingly senior positions in the Law Department. Prior to joining Phoenix, he was in practice with Schatz & Schatz, Ribicoff & Kotkin in Hartford

Renaissance, an ancillary insurance carrier of customizable dental and vision plans, has hired insurance industry veteran Terry Walsh as national director of sales and market development. Walsh will be responsible for exploring growth opportunities for Renaissance’s group insurance sales in new markets. Additionally, he will leverage his industry expertise to improve the company’s direct-­selling group practice and will be an integral part of the hiring and training process as the company continues to expand its regional sales force. He will be based in the corporate Renaissance headquarters in Indianapolis.  


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