In fact, the bank says it had a 400 percent return on its social media investment, which allowed its wholesalers to train 500 investment advisors targeting next-generation clients over a 10-month period.
“One 60-year-old financial advisor [with an older client base] tried reaching out to the next generation of clients without much success before this,” said Patrice Cayer, regional VP for western Canada of National Bank of Canada (TSE: NA) in Calgary, Alberta, during a webinar hosted by Hootsuite Media on Tuesday. “With LinkedIn, he got next-generation referrals to ensure the transition of wealth down the line.”
LinkedIn, like other social media tools, gives financial advisors information about their clients’ hobbies, interests and more. “They can keep up with their clients’ passions, charitable activities, alumni clubs and more,” said Cayer, who previously worked in distribution for Invesco. “They can uncover more with LinkedIn,” rather than just using their own electronic files and paper records.
National Bank sees social media as a significant business tool. As a result, it relies on LinkedIn’s Social Selling Index (or SSI) to measure the use of social media in sales. It also includes social media use in employees’ yearly evaluations.
“As we found, as one advisor had success, others jumped on board,” explained Cayer. “It’s great to have a showcase pilot [program] to show that social media is working.”
With three months of LinkedIn use, advisors had generated 257 meetings.
“NBC advisors who received the training saw on average a 20 percent increase in SSI and 33 percent increase in connections, making it clear NBC wholesalers had an impact and are highly sought after to provide training on Social Selling and LinkedIn,” noted the bank in its wealth-management case study.