Managers of the public health insurance agents are trying to reach out a little more to health insurance agents and brokers.
The Centers for Medicare & Medicaid Services (CMS) — the arm of the U.S. Department of Health and Human Services (HHS) that manages the HHS-run exchanges — has started a electronic newsletter for agents and brokers, about a year after it started registering and training exchange agents and brokers.
The first gives no names of any live humans who might talk to producers. It does give links to exchange producer registration tools and links producers can use to register for Spanish-language PPACA webinars.
The boards of several state-based exchange boards have considered producer-related matters at meetings this week. In Oregon, for example, the Cover Oregon board looked into agent commission processing. The exchange was getting complaints about problems with commission payments.
A month ago, the board heard that the exchange was having trouble with getting commission payments out promptly. In July, the exchange received $824,962 in commission deposits, processed $846,313 in commissions, and paid $778,620 in commissions to 698 agents and agencies, according to a report in a board meeting packet.