The boards of two state-based public exchanges tackled enrollment system problems at meetings this week.
The board of MNsure, Minnesota’s public exchange, decided to seek federal permission to hire Deloitte Consulting to fix its enrollment website and other enrollment systems.
MNsure could pay Deloitte about $5 million for the contract.
Managers of the Maryland’s Maryland Health Connection exchange announced a similar move earlier this month.
At the MNsure board meeting, witnesses said some of the blame for the Minnesota enrollment system problems lay with board efforts to have a “no wrong door” system that forced everyone to log on through one MNsure portal.
The unified approach meant that, when the one front door had problems, no one could get in to do anything, witnesses said.