Managers of Maryland’s public exchange are trying to give consumers as much time to enroll as possible without pushing back the March 31 deadline.
The board of the Maryland Health Benefit Exchange has set up a telephone hotline at (800) 396-1961.
Consumers who start an application for individual “qualified health plan” coverage through the Maryland Health Connection enrollment website can let hotline reps know about their problems.
If consumers ask for help, the exchange will let them enroll in coverage that will take effect May 1, even though the applications will be completed after March 31.
Maryland gave its state-based Patient Protection and Affordable Care Act exchange enthusiastic support, but it’s since had serious problems with its website and other operations. The U.S. Department of Health and Human Services Office of Inspector General has announced plans to investigate what went wrong.