A clash between customer relationship management systems sparked an emergency at the District of Columbia’s health insurance exchange last week.
Members of the D.C. Health Benefit Exchange Authority Board voted 4-0 Friday to spend $197,000 to pay for more Salesforce.com licenses.
Managers of the district’s locally run DC Health Link exchange plan to use the money to get all employees in the exchange contact center, and in the authority offices, on the same system.
The exchange board is supposed to make the managers put contracts for more than $100,000 through a finance committee review. The board can waive the finance committee review requirement for urgent matters.