The federal public exchange team has to clear technical obstacles to processing paper applications before it can make paper a reliable alternative to the Web-based enrollment effort.
Members of the Patient Protection and Affordable Care Act exchange program “war room” team at the Center for Consumer Information & Insurance Oversight talked about paper application processing in a batch of confidential notes posted Tuesday by the house Oversight and Government Reform Committee.
The latest batch covers a period from Oct. 1 — the day the PPACA exchange plan open-enrollment period began — through Oct. 29.
The U.S. Department of Health and Human Services, the parent of CCIIO, has released little information about the nature of the challenges facing the exchange program’s HealthCare.gov enrollment effort.
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Members of the war room team reported Oct. 16 that Serco, a paper application processing vendor, had 1,800 employees on board and would have 3,800 employees on board by December.