Federal health insurance exchange program managers still want to get agents and brokers involved with enrolling consumers in exchange plans.
The HealthCare.gov exchange enrollment system team talked on Oct. 11 about trying to “stoke the furnace” for recruiting more agents and brokers for the exchange distribution team.
“Trying to bring in 60,000 more,” according to a new batch of confidential HealthCare.gov “war room notes” posted on the House Oversight and Government Reform website Monday.
Members of the HealthCare.gov war room team also have been talking about the mechanics of supplementing use of the troubled Web site with paper applications.
Consumers had submitted at least 3,000 paper applications by Oct. 18, and, as of Oct. 11, the HealthCare.gov call center was getting about 30,000 requests for paper applications per day.
The workers processing the paper applications noted that consumers with paper applications were submitting many supplemental documents, including copies of documents not requested on the application, and that some consumers were sending envelopes containing only supplemental documents and nothing else.
The Center for Consumer Information & Insurance Oversight — the unit of the U.S. Department of Health and Human Services that’s in charge of overseeing the Patient Protection and Affordable Care Act exchange program — created the “war room” to try to resolve problems at the HealthCare.gov exchange enrollment site.