Programming computers is hard, and it’s one of those things that never seems to work the way it ought to work.
One information site I’ve visited (details changed to protect the afflicted) randomly puts bits of text in 14-point bold italics.
People act as if Amazon.com is perfect, but, of course, anyone who depends on the Amazon Cloud knows it sometimes goes down.
And my own HealthCare.gov account is working a lot better today than it was a week ago. I could log in, navigate quickly around the site, and, for the first time, see my eligibility determination notice. (The system said, incorrectly, that I was eligible for a subsidy. I couldn’t figure out how to find out whether that was because I goofed or because the system goofed.)
So, it seems meanspirited to call for U.S. Department of Health and Human Services (HHS) officials to resign over website problems.
Republicans have invested a lot of resources in showing that Satan took over the HealthCare.gov development team, but it seems as if what they’ve proved is that inexperienced project managers ask for dumb changes too late and that — gasp! — politics shaped HealthCare.gov. Politics. Who would have ever thought of such a thing.
I think the reason to have concerns about HHS officials is not so much the site problems, or the politics, as HHS reluctance to communicate any details whatsoever about HealthCare.gov, from the names of most of the senior people involved with managing the project to HealthCare.gov application activity numbers.
If this were only about HealthCare.gov, yawn. The HealthCare.gov issue is just a new way for Republicans and Democrats to clobber each other.
The problem is not HealthCare.gov, but “Patient Protection and Affordable Care Act; Program Integrity: Exchange, Premiums Stabilization Programs, and Market Standards; Amendments to the HHS Notice of Benefit and Payment Parameters for 2014″ (CMS-9957-F2; CM-9964-F3), a final rule.