WellPoint Inc. refused to give public exchange activity figures today, but Joseph Swedish, the chief executive, said he’s optimistic about the exchange program.
The individual health insurance sales call center at WellPoint (NYSE:WLP) received 35,000 calls during the first week of exchange operations, which is twice the usual call volume.
Call volume increased to 45,000 during the second week.
“We believe we see a lot of interest in exchange products,” Swedish said during the company’s third-quarter earnings call.
WellPoint is reporting $2.3 billion in net income for the third quarter on $53 billion in revenue, up from $2.2 billion in net income on $46 billion in revenue for the third quarter of 2012. Commercial plan enrollment fell about 2 percent, but an increase in government plan enrollment pushed total enrollment to 36 million, up from 33 million a year earlier.