Yesterday, I continued trying to give the best answers I could come up with for the agents, brokers and others who are asking me for advice about how to become a Patient Protection and Affordable Care Act (PPACA) exchange navigator, an exchange-certified producer, or some other person who helps individuals or employers make their way through PPACA World.
Here’s a third batch of answers.
Where do I go for official federal exchange agent-broker training?
Look for government documents that list, for example, recipients of federal “outreach and enrollment assistant grants.”
See this document: http://bphc.hrsa.gov/outreachandenrollment/hrsa-13-279.pdf
One way to find want ads for navigators or other exchange enrollment assisters is to look on the websites of any organizations that have received grants, any organizations that just seem as if they’d be involved with this kind of thing (local community health groups), and any local websites or physical bulletin boards where you’d normally look for local job listings.
Some of the jobs might be on ordinary national recruitment sites, such as Monster.com, where, for example, Benton County, Ore., has an opening for a full-time navigator.
Bronx AIDS Services of New York City and Public Health Solutions of Baldwin, N.Y., also have job postings for navigators.
All three organizations want applicants to be fluent in Spanish and English.
Are those job postings real?
It seems reasonable to think that there might be a range, just as there is with any other type of job posting.
If an organization posts a very long, detailed ad for an opening for a worker who will earn $10 per hour, that might be a sign that the managers have had an internal candidate in mind since March 2010.
In other cases, organizations that sincerely want to hire people are having trouble getting funders to cough up the money they need to pay the people they hire.
In other cases, maybe organizations will procrastinate when it comes to hiring, run up against an enrollment goal deadline toward the end of the year, and hire any available warm body (or zombie that can get through a background check) that’s available to sit at a card table.
The people who spend the most time banging their heads against the wall by attending producer group meetings, exchange producer advisory group meetings, and community health activist meetings with absolutely no results may be in the best position to luck out and get the jobs that suddenly materialize out of thin air.
To be continued tomorrow.