CORALVILLE, Iowa (AP) — A company that won the federal contract to help customers navigate the Patient Protection and Affordable Care Act (PPACA) is adding at least 120 jobs at an eastern Iowa call center, the company said Monday.
General Dynamics IT, a contractor based in Fairfax, Va., said it also is creating thousands of jobs in Mississippi, Utah, Kentucky and elsewhere.
The new workers will staff PPACA information call centers.
Mark Meudt, a vice president at General Dynamics IT, said hiring and training has begun and will continue to increase as the law is implemented. He said calls about the law started coming in last week and are expected to ramp up in October, when people can start enrolling in health care plans through the new PPACA exchanges, or health insurance supermarkets.
For now, the call center is providing general PPACA information.
The U.S. Department of Health and Human Services, which awarded General Dynamics the contract after a bidding process, said call-center representatives will eventually help customers complete applications and select plans through a toll-free number. The department said assistance will be available in more than 150 languages.
“As you can imagine, this is a very large program that will be handling millions and millions of calls,” Meudt said at a news conference. “It is a huge undertaking.”
General Dynamics had already announced plans to add 1,000 employees in Mississippi to support the contract.