Mind your manners

Here are a few scenarios in which people would appreciate hearing those words:

• When you call a new prospect, do you thank the executive assistant, receptionist or gatekeeper who connects you with that person?
• Do you say please when you ask someone for a favor?
• Do you thank the person in your company who drops everything to help you resolve a problem with a prospect or client?
• Do you include the word please when asking for help?
• Do you thank friends, family, colleagues or clients when they refer business to you?
• Do you thank your boss for his or her feedback and guidance?

These days, when more and more people are forgetting their manners, please and thank you can help you stand out from your competition. In the upcoming week, look for opportunities to use these words, and watch how people respond.

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• Ten ways to thank your clients every day
• 7 ways to show your followers some love
• 80 percent of customer service is just being nice