LTCI Watch: Disasters

It seemed, shortly before low interests rates and persistency worries started pounding the LTCI market, that LTCI carriers were talking about looking for ways to build on basic LTCI coverage by cross-selling property-casualty-oriented options, such as riders that would pay to help people in need to LTC services modify their homes, to increase the odds that they would have the ramps, bathtub railings and other changes they need to carry on with the activities of daily living.

Maybe it would be good, if LTCI carriers get through their own storm, they add natural disaster preparation and response features.

Ideas:

• Have an automated system call all LTCI policyholders in an area when a hurricane is coming, or after a serious, widespread event like a big earthquake. Giving the recipients of the calls the ability to click through to speak to live humans who can help connect them with sources of aide.
• For policyholders who pay extra, offer access to crews that can provide a range of preparation services, ranging from boarding up a house to bringing a generator over.
• Consider creating a package of deluxe, post-disaster concierge services. The services could include sending crews out to check on purchasers’ well-being, offering a few hours of emergency cleanup crew time, and helping older purchaser cope with FEMA, the federal flood insurance program or any private homeowners’ insurers that might be involved.