According to a customer survey released today by Aetna—a Hartford,Connecticut-based provider of healthcare services—more than half of all insured adults do not fully understand certain important details to consider when choosing a health insurance plan.
Of the survey of more than 1,000 insured adults, many respondents did not fully understand one or more details such as cost, difference between plan types, networks and referrals.
Some 32% of respondents did not understand the total cost of their health insurance plan, including premiums plus out-of-pocket expenses.