The federal Agency for Healthcare Research and Quality (AHRQ) wants to learn how well consumers understand what health plans and health care professionals are telling them.
AHRQ, part of the U.S. Department of Health and Human Services (HHS), has discussed preliminary work on the new survey module in a routine information collection notice published today in the Federal Register.
Federal law requires agencies to go through a review process and get permission from the Office of Management and Budget before collecting information from the public.
AHRQ officials want to add a new ”Health Literacy Item Set Supplemental” module to the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey.
The agency started the CAHPS survey program in 1995 to find out what health plan enrollees think about their health plans.
CAHPS survey managers want to produce results that are easy to compare from year to year and from sponsor to sponsor.