Close Close
Popular Financial Topics Discover relevant content from across the suite of ALM legal publications From the Industry More content from ThinkAdvisor and select sponsors Investment Advisor Issue Gallery Read digital editions of Investment Advisor Magazine Tax Facts Get clear, current, and reliable answers to pressing tax questions
Luminaries Awards

Life Health > Health Insurance > Health Insurance

Paging Dr. No Fuss

Your article was successfully shared with the contacts you provided.

Consumers in developed countries tend to take the quality of primary care for granted and focus instead on the quality of the providers’ customer service.

Analysts in the Washington office of Deloitte have discussed consumers’ approach to assessing providers in a summary of results from a Web-based survey of 15,735 consumers in 12 countries.

The 12 countries were Belgium, Brazil, Canada, China, France, Germany, Luxembourg, Mexico, Portugal, Switzerland, the United Kingdom and the United States.

Deloitte asked participants about their perceptions of and interactions with health care systems.

“Service delivery — accessibility, paperwork, hassles — and costs drive impressions more than clinical performance,” the analysts report.

Participants in many countries said they would be more likely to use retail clinics for non-emergencies, to cut down on costs and waiting times, the analysts found.

- Rory Banim

Other international consumer survey coverage from National Underwriter Life & Health:


© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.