As Medicare beneficiaries rush to select and enroll in a benefits plan during the current, truncated enrollment period, they are being stymied by the government’s new website, which some users have said is slow and buggy.
Users of the website enter their medical information, including prescriptions and pharmacy preferences, and the site is designed to help them choose a plan. However, some seniors have complained that the site is not providing them with the plan comparisons they need to make a selection.
As reported in The Roanoke Times, Centers for Medicare & Medicaid Services spokeswoman Lorraine Ryan says, “We’re aware of the issues with the timeouts and the slowness of the site. We have heard that it has been intermittent, and we have been working on it.”
Ryan pointed to the fact that the website redesign may be disorienting some users familiar with the old look of the site.