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April 03, 2009 at 08:00 PM
Consumers who own individual health insurance tend to be less satisfied than members of large group plans, but not dramatically less satisfied.
Researchers at J.D. Power and Associates, Westlake Village, Calif., have reported health plan satisfaction figures in a summary of results from a recent survey of 33,000 U.S. health plan members.
Researchers at J.D. Power and Associates Inc., Westlake Village, Calif., have reported health plan satisfaction figures in a summary of results from a recent survey of 33,000 U.S. health plan members.
The market research firm looked at consumer satisfaction with 131 plans and found that average satisfaction with plans offered by employers with 1,000 or more employees were noticeably higher than average satisfaction with individual plans, or with plans at employers with 50 or fewer employees.
In recent years, consumer groups have argued that consumers who buy individual health insurance are unhappy with the insurance because those consumers face large, poorly explained gaps in coverage.
