Many benefit plan administrators use Web administration tools daily or weekly.

Researchers at Prudential Financial Inc., Newark, N.J. have reported that finding in a study of the effects of the Web on the group insurance market.

Administrators are most likely to report using the Web to produce or distribute brochures, handle employee claims, and produce health benefit statements and reports, the researchers write.

But many administrators say the Web tools are falling short of meeting their goals for saving money, improving service quality and increasing efficiency, the Prudential researchers report.