North Dakota Insurance Commissioner Jim Poolman has formally rebuked Humana Inc. over a recent theft of private financial information of 268 of its policyholders.
The stolen information included names, addresses, Social Security numbers and bank routing information, according to Poolman.
A Humana spokesman acknowledged the theft, saying the information was on a laptop stolen from an employee of an unidentified independent insurance agency in Minnesota, which also represents the company in North Dakota.
In a stern letter to Humana President and Chief Executive Michael B. McCallister, Poolman accused the company of not doing enough to protect the affected policyholders and failing to notify the state insurance department about the theft.
“They need to display concern for the consumers, because identity theft is incredibly dangerous for people,” Poolman said in a statement. Humana showed “a complete disregard for the consumers that they’re supposed to be serving,” he added.
The Humana spokesman said the company had not yet received the letter but that it had acted promptly to alert the affected clients that their identities were compromised.