Here is a partial description of life and health insurance community responses to Katrina.[@@]
- America’s Health Insurance Plans, Washington, has stepped up to the plate by setting up a toll-free hotline for Katrina survivors that will be staffed by live human beings 24 hours a day.
The hotline, at (800) 644-1818, will help connect survivors with their health insurance plans, even if they have lost their health plan cards and no longer remember the names of their carriers.
The live human beings at the hotline call center will locate the caller’s insurer and stay on the line with the caller until a customer service specialist at the caller’s health insurance plan is reached, AHIP says.
Other call center counselors will try to help callers who no longer remember the names of their health plans identify their plans, AHIP says.
AHIP is promoting the new hotline with full-page ads in national and regional newspapers.
- The Texas Association of Health Underwriters, Duncanville, Texas, has announced a major fundraising campaign to help the 75 New Orleans members of the National Association of Health Underwriters who are now at least temporarily homeless as a result of Katrina.
The Texas chapter of NAHU is asking association members to send checks made out to the TAHU Honorees Corp. to P.O. Box 381506 Duncanville, TX 75138-1506.
The Million Dollar Round Table, Park Ridge, Ill., has been active in efforts to help producers seek and offer Katrina-related assistance.
In addition to starting a relief fund and offering to match the first $50,000 in contributions, the MDRT Foundation has set up a Katrina message board at http://mdrtmember.blogspot.com
- Brooke Corp., Overland Park, Kan., a financial services distribution firm, has canceled its 2005 annual franchise convention, which was supposed to start in New Orleans Oct. 16. “However, to demonstrate our confidence that the great city of New Orleans will soon rebuild, we are planning to hold the 2006 annual franchise convention in New Orleans,” the company says.
- Thrivent Financial for Lutherans, Minneapolis, has given $1 million to relief efforts, and it says it expects its policyholder members to raise another $2 million.
The fraternal insurer also has announced a 4-year, $105 million agreement with Habitat for Humanity International, Americus, Ga., a group that builds homes for people with low incomes.
The agreement will form the Thrivent Builds with Habitat for Humanity home construction alliance.
Although $100 million in cash, volunteer labor and other resources will go to general housing construction program efforts, $5 million has been earmarked specifically for reconstruction of homes in the Gulf Coast region, Thrivent says.
Thrivent will donate 50 cents to Habitat for Humanity for each dollar that members give to the charity, up to a maximum of $300 per member per year.
- Prudential Financial Inc., Newark, N.J., is giving $3 million to the relief effort, and it expects to raise $2 million from employees and other associates.
Prudential’s foundation has waived its annual $5,000-per-employee limit on matching gifts for Katrina relief contributions.
Prudential also is asking employees and other associates to check in, and it is offering employees expedited Prudential employer savings plan loans.
Prudential is offering interest-free loans of up to $5,000 for Prudential insurance sales professionals and home office employees facing personal hardships due to the hurricane. The telephone number for that program is (337) 232-1737.
- The Blue Cross and Blue Shield Association, Chicago, originally said it and its member plans would give $1 million, but now it says it expects the total to exceed $3 million.
- Western & Southern Financial Group, Cincinnati, notes that it had 3 offices directly hit by Katrina in Baton Rouge, La.; Lafayette, La.; and Thibodaux, La.[@@]
The offices are now open for business, Western & Southern says.
The company is giving $1 million to the relief effort.
The telephone number for customers with questions is (800) 926-1993.
- Aflac Inc., Columbus, Ga., will be giving a total of $1 million to the relief effort, with $800,000 going to the American Red Cross and $200,000 going to support Katrina evacuees who are now in and around Columbus.
The company also is organizing blood drives in its Omaha, Neb., and Albany, N.Y., offices as well as in Columbus.
The company has established a 90-day premium payment grace period for customers in the affected areas.
The company has established a special hotline for customers with questions about Katrina at (800) 849-2943.
- MetLife Inc., New York, is giving $1 million to relief efforts.
The company has moved its Metairie, La., sales office to Lafayette, La., and it is asking associates to check in by calling (337) 232-2531.
For customers in the disaster areas in Alabama, Florida, Louisiana and Mississippi, MetLife will keep all life, health and other coverage in force at least until Dec. 1, even if the customers fail to pay their premiums.
- The Atlanta-based U.S. operations of ING Groep N.V., Amsterdam, will be contributing $1 million to the American Red Cross Katrina relief efforts, and it will be contributing 50 cents for $1 that employees contribute to the Katrina relief effort.
- Allstate Corp., Northbrook, Ill., will give $1 million to relief efforts and is matching contributions from employees, agents and agency staff dollar for dollar.
Allstate also has deferred payment periods of up to 90 days for customers in counties and parishes affected by Katrina.
“Deferred payment means that customers who are unable to make their premium payments will not be penalized with a loss of coverage during the deferment period,” Allstate says. “If a customer continues to make payments, even if it’s not the minimum amount due, their payments will be credited toward the outstanding premium amount. If a customer has a renewal policy offer pending during this timeframe, but is unable to make a payment, their policy will continue to be in effect. Additionally, installment fees will be waived during this timeframe.”
The deferred payments announcement affects Allstate life insurance and worksite benefits customers as well as the company’s property-casualty insurance customers, Allstate says.
Customers who do want to make payments but cannot mail the payments can use credit cards or debit cards to make the payments by calling (800) 255-7828. Customers also can use that telephone number to make check payments, Allstate says.
- New York Life Insurance Company, New York, has agreed to contribute $1 million to the American Red Cross, Washington, and match contributions from employees, agents and retirees dollar for dollar.
The company has pledged to pay all claims swiftly.
The company also is offering emergency loans against the cash value of current policies to help in recovery and rebuilding. New York Life is asking policyholders to call (800) 695-4331 for help with extensions on payments or help with replacing policies that have been lost or destroyed.
New York Life will be paying a $200-per-day stipend as well as offering salary continuation for employees displaced by Katrina.
- Northwestern Mutual Life Insurance Company, Milwaukee, is giving $1 million to the American Red Cross, and it has temporarily suspended automatic policy lapses and insurance account terminations for policyholders in Alabama, Louisiana and Mississippi.
Northwestern Mutual also is expediting payments of policy loans, and it will be waiving all FedEx and bank wire fees for loan and benefit payments in the areas affected by Katrina.
- Humana Inc., Louisville, Ky., says it will be contributing $1 million, with half of the money going to the American Red Cross and half going to local relief efforts.
Humana will be matching employee contributions to Katrina relief efforts through Nov. 1.
For patients from the affected areas, Humana is eliminating pre-certification, referral and medical necessity review requirements, and it will be treating out-of-network claims as in-network claims.
Humana also will be providing 1-month premium payment grace period for individual and group customers. Humana has set the beginning of the grace period for Aug. 28.
The customer service for customers and others with questions about Katrina is (866) 427-7478.
- CIGNA Corp., Philadelphia, is donating $500,000 to the American Red Cross and will pay $2 for every $1 that employees contribute, up to a total of $500,000.
CIGNA also is opening its 24-hour, toll-free behavioral health telephone support line, at (888) 622-6470, to all residents of the Gulf Coast communities hit by Katrina. Trained counselors can talk to callers about grief, stress and other issues.
CIGNA will let health members in affected areas refill prescriptions early, and it is easing many claims requirements for members in affected areas.
- WellPoint Inc., Indianapolis, has announced an immediate contribution of $500,000 to the American Red Cross Disaster Relief Fund, and it will be matching 50% of employee contributions to the American Red Cross, Washington.
WellPoint also is eliminating many restrictions on access to coverage for residents of areas affected by Katrina who have health coverage through its UniCare unit and its Blue Cross and Blue Shield units at least until Sept. 30. The move also affects other residents of the region who have pharmacy benefits through its Anthem and WellPoint prescription management programs.
For eligible health plan members, WellPoint will treat all health care providers as in-network providers and exempt the members from any prior-authorization, pre-certification or referral requirements.
WellPoint also will be waiving co-payments for prescriptions and suspending utilization management review of in-hospital cases.
In addition, WellPoint will be offering employee assistance program services to all medical members in the affected regions, even if their employers do not normally offer EAP services.
The member service number for members who have lost their insurance cards is (866) 800-8776.
The EAP number is (800) 999-7222.
- NEW: Highmark Inc., Pittsburgh, is donating $500,000 to relief efforts and matching employee donations dollar for dollar.
Most Highmark plan members are in Pennsylvania, but some of Highmark’s national accounts customers have had operations on the Gulf Coast.
Highmark will lift many utilization management rules for plan members in affected regions at least until Oct. 31. Affected plan members can receive in-network benefits for care from out-of-network providers and receive treatment covered under their plans without medical precertification of hospital admissions.
The telephone number for Highmark members who need emotional support during these difficult times is (800) 258-9808.
- Blue Cross and Blue Shield of Michigan, Detroit, is giving a total of $500,000 to Katrina relief efforts.
- Blue Cross and Blue Shield of Louisiana, Baton Rouge, La., is donating $500,000 to American Red Cross relief efforts.
Louisiana Blue also is helping customers by allowing early prescription refills, and the company is eliminating preauthorization requirements and extending the premium payment grace period for individuals and small groups in the parishes hit by Katrina.
- Massachusetts Mutual Life Insurance Company, Springfield, Mass., will be contributing $250,000 to the relief effort and contributing $2 for each $1 that its employees and sales representatives contribute over the next 60 days.
MassMutual also is extending premium payment grace periods by 62 days for policyowners in areas affected by Hurricane Katrina. The extension affects holders of MassMutual life insurance, long term care insurance and disability insurance policies as well as holders of certain annuity contracts.
- Assurant Inc., New York, is giving $250,000 to the United Way’s Hurricane Katrina relief efforts. The company’s Milwaukee-based Assurant Health unit is donating $15,000 to Red Cross relief efforts and matching donations to the Red Cross by independent Assurant Health agents up to a maximum of $50,000.
- Standard Insurance Company, a unit of StanCorp Financial Group Inc., Portland, Ore., has agreed to help Portland cover the cost of sending 20 firefighters to the Southeast to help with relief efforts.
The company also has agreed to pay for the United Way to assign specially trained charitable assistance coordinators to the New Orleans 2-1-1 call center.
In addition, Standard will allow group benefit plan members who volunteer for the relief effort to keep their Standard coverage for up to 60 days while they are on approved leave.
The telephone number for group or individual customers affected by Katrina is (800) 521-9540.
- The Regence Group, Portland, Ore., a group of Northwestern Blue Cross and Blue Shield plans, says it will contribute $100,000 to relief efforts.
- The Wellesley Hills, Mass.-based U.S. arm of Sun Life Financial Inc., Toronto, is donating $100,000 to the Red Cross. The company also will contribute $2 for every $1 that employees donate, up to a maximum of $50,000.
The U.S. arm has set up a special toll-free telephone number for policyholders affected by Katrina at (800) 253-9574. The direct number is (781) 446-6744.
- The Phoenix Companies Inc., Hartford, is contributing $2 for relief efforts for every $1 contributed by employees, up to a maximum of $100,000.
The company also is extending the premium payment grace period for all life insurance contracts at least until Oct. 30, and it is working with the U.S. Postal Service to redirect returned mail to evacuated policyholders’ new addresses.
“Requests for wire transfers are being handled on a case-by-case basis, balancing service with safeguarding of assets,” Phoenix says.
The telephone number for clients and advisors who have questions about the changes is (800) 541-0171.
- Jefferson-Pilot Corp., Greensboro, N.C., is giving $100,000 to the United Way of Greater Greensboro to help the many Katrina evacuees who are now in the Greensboro area.
- Principal Financial Group Inc., Des Moines, Iowa, is starting with a $75,000 contribution to the American Red Cross. It also will match contributions to the American Red Cross Disaster Relief Fund by employees, retirees and career agents dollar for dollar. The donations must be received by Sept. 16.
- NEW: The Word & Brown Companies, Orange, Calif., a benefits broker, is giving more than $20,000 to the American Red Cross hurricane relief fund.
Company founders John Word III and Edward Brown have matched employee contributions dollar for dollar.
- The National Association of Independent Life Brokerage Agencies, Fairfax, Va., is asking its members to help it contribute to the relief fund set up by the Million Dollar Round Table, Park Ridge, Ill. NAILBA will match the first $12,000 in member donations.
- Pan-American Life Insurance Company, New Orleans, is moving to temporary offices in Baton Rouge, La. The company’s telephone number is (877) 939-4550. The company is offering a 60-day grace period for customers affected by Katrina.
- Aetna Inc., Hartford, is matching employee contributions to relief organizations dollar for dollar and offering use of its helicopters for relief efforts.
The company also has temporarily lifted some medical and pharmacy policy requirements through at least Sept. 30 for members affected by Hurricane Katrina.
The program will help relief workers traveling to the catastrophe areas as well as victims in the affected areas and evacuees, Aetna says.
The telephone number for affected customers is (800) 443-2386.
Aetna emphasizes that it will continue coverage for affected employers and individuals even if they are unable to make premium payments.
The announcement affects many Aetna members who are from or are traveling to Alabama, Louisiana, Mississippi and the following Florida counties: Bay, Escambia, Holmes, Okaloosa, Santa Rosa, Walton and Washington.
Those members may receive in-network benefits for care out of their network in any state, and seek care from providers, including dentists, other than their designated primary care physicians; refill prescriptions early; and receive treatment covered under their plan without medical pre-certification, referrals, or notification of hospital admissions.
For physicians and hospitals treating victims of Hurricane Katrina, Aetna is temporarily extending claims- and appeals-filing deadlines outlined in contracts.
- Hartford Financial Services Group Inc., Hartford, says it will continue to insure homeowners, automobile and commercial insurance customers hit by Hurricane Katrina if they are temporarily unable to make their insurance payments. The announcement affects customers in Louisiana and Mississippi and in the following Alabama counties: Baldwin, Clarke, Choctaw, Mobile, Sumter and Washington. The announcement also affects customers in the following Florida counties: Broward, Charlotte, Collier, Escambia, Lee, Miami-Dade, Monroe, Okaloosa, Palm Beach, Santa Rosa and Sarasota.
- Colonial Life & Accident Insurance Company, Columbia, S.C., a unit of UnumProvident Corp., Chattanooga, Tenn., has set up special telephone lines and e-mail boxes to make it easier for customers who have been affected by Hurricane Katrina to get support from the company.
The telephone number for policyholders affected by Katrina is (800) 325-4368, and the number for plan administrators affected by Katrina is (800) 256-7004.
Customers in affected areas will receive a 120-day grace period for premium payment, Colonial Life says.
Colonial Life operates as Colonial Supplemental Insurance.
- Petersen International Underwriters, Valencia, Calif., a company that helps clients buy specialized life, health and disability policies, says it will be offering an extra 30-day grace period for insureds in affected regions with payments due between Aug. 29 and Sept. 30. The firm also is granting an automatic, 14-day extension for any international major medical coverage set to expire between Aug. 29 and Sept. 30 for insureds located within the affected region.
- Ceridian Corp., Minneapolis, has posted several articles about ways to help Katrina survivors cope. The articles are at http://www.ceridian.com/myceridian/article/1,2481,12501-59368,00.html