Best selling author, Dr. Daniel Goleman, defines emotional intelligence as the “capacity for recognizing our feelings and the feelings of those around us; for managing those feelings; and for motivating ourselves.”

Emotional intelligence involves developing abilities that fall into five domains.

1. Self-awareness:

Observing yourself and recognizing a feeling as it happens.

2. Managing emotions:

Handling feelings so that they are appropriate; realizing what is behind a feeling; finding ways to handle fears and anxieties, anger, and sadness.

3. Motivating oneself:

Channeling feelings in the pursuit or service of a goal; emotional self-control; delaying gratification and stifling impulses.

4. Empathy:

Sensitivity to others feelings and concerns and taking their perspective; appreciating the differences in how people see and feel about things.

5. Handling relationships:

Managing emotions in others, social competence and social skills.

Sonda Frattini


Reproduced from National Underwriter Life & Health/Financial Services Edition, November 11, 2002. Copyright 2002 by The National Underwriter Company in the serial publication. All rights reserved.Copyright in this article as an independent work may be held by the author.