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November 20, 2001 at 07:00 PM
NU Online News Service, Nov. 20, 2:01 p.m. – URAC, Washington, a managed care quality group, has approved the first national standards for accreditation of health insurance claims-processing programs.
The URAC Claims Processing Standards set minimum standards for timeliness, appeals processes, communications with claimants, staff training, and the systems used to handle claims, URAC says.
A URAC advisory committee made up of representatives from doctors, hospitals, employers and other organizations developed the standards. They gave health insurers, health maintenance organizations and third-party administrators a chance to comment, URAC says.
