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Regulation and Compliance > Federal Regulation > IRS

H&R Block and TurboTax Clients Fume Over Delayed Stimulus Check Deposits

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At least some clients who had their taxes prepared by H&R Block or who used Intuit’s TurboTax software are complaining they are having problems getting their second economic impact payments via direct deposit in their checking accounts.

Although some of clients of the two firms are saying they had no issue quickly receiving the first stimulus checks from the U.S. government in the spring, they are complaining on Twitter about a snag this time around.

Typical of the tweets was one by somebody identifying herself as an H&R Block client, who asked Monday: “Why did my first stimulus check go into my account but now this time I don’t recognize the bank info…. I have been in need of getting this check, now I’m just filled with stress and worry.”

H&R Block “understands stimulus checks are vitally important for millions of Americans,” it said in a statement provided to ThinkAdvisor Tuesday. “The IRS determines where second stimulus payments were sent, and in some cases, money was sent to a different account than the first stimulus payment last spring,” it said.

H&R Block “immediately deposited millions of stimulus payments to customers’ bank accounts and onto our Emerald Prepaid Mastercard yesterday, and all direct deposits are being processed,” it noted. “If the IRS Get My Payment website displays an account number a customer doesn’t recognize, H&R Block customer service agents are ready to help with additional information at 800-HRBLOCK and @HRBlockAnswers on Twitter.”

H&R Block also acknowledged the issue on Twitter Tuesday, tweeting: “Customer support calls, social media and App volume remain very high. We thank you for your patience.” It directed clients to to get more information.

Intuit and the IRS did not immediately respond to requests for comment. But Intuit’s TurboTax tweeted Tuesday afternoon that the IRS “will issue payments using the most recent information they have on file, likely from your 2019 tax return — either by direct deposit or by check.” It directed clients to the IRS website to check the status of their checks.


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