Wells Fargo’s online and mobile banking services are down Thursday, six days after a similar outage. Customers reported their debit cards being declined.
The website of Wells Fargo Advisors had this posting for investor clients up throughout the day: “Some customers may be experiencing issues accessing online and mobile banking. We apologize for any inconvenience.”
On Wells Fargo’s webpage as of 2:45 p.m. Eastern Time, bank clients were being told: “We’re experiencing some technical difficulties. We apologize for the inconvenience as some of our web pages are temporarily unavailable. You can still access your accounts through one of the links below … .”
At 12:45 p.m. Eastern Time, the bank said on Twitter: “We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience.”
This message came about four hours after Wells Fargo, which has about 70 million customers worldwide, first asked clients for patience early Thursday.
According to ABC/Fox News in Montana, the affected bank facility is a server farm in Shoreview, Minnesota, which reported activation of its fire-suppression system.
As was the case last week, there was plenty of outrage about Wells Fargo’s system outage on Twitter.
Please give your customers an update! We at least deserve that. It’s been hours and my son is stuck with no way to access money. He even went into a branch but they can’t access accounts either. I understand system issues happen but your PR team needs to at least be responding!
— Shannon S (@ShannonSukovaty) February 7, 2019
— PhyloFilms (@PhyloFilms) February 7, 2019
Meanwhile, Bitcoin enthusiasts took advantage of the chance to tout the benefits of decentralized networks.