Pamela R. Ellis’ current work includes the design, development and strategic fit of technologies that support the Consumer, Small Business & Wealth Management; Merrill Lynch Wealth Management; and U.S. Trust businesses. This encompasses development work on all products, services and solutions for investments, credit cards, deposits, consumer vehicle lending, client underwriting, retirement, lending and mortgages.
Prior to joining BofA four years ago, she was the chief information officer for Nationstar Mortgage, as well as Technology Director at JPMorgan Chase, CIO and COO of Vantium Capital, and SVP Technology at Lehman Brothers.
What makes your job special and interesting? The advisory space is a competitive, dynamic landscape. What differentiates Bank of America Merrill Lynch as a market leader is the scale, sophistication and flexibility of our technology platforms.
Our platforms aim to enable execution of business strategy by providing our Advisors with the relevant information and insights that inform richer, more meaningful client discussions. Access to world-class banking and wealth platforms also gives us the ability to deliver for our wealth management clients with an integrated and differentiated experience across banking and investing.
I have a passion and drive to lead an organization of technology teams energized by challenging the norm and innovating in the space with a relentless focus on maximizing the return on technology investment and driving client and associate satisfaction.
This is an organization whose products and solutions have been recognized by the industry for innovation and excellence in using technology to create business value. Our goal is to provide the world’s best wealth management platforms to serve advisors and clients, leveraging our scale and expertise to help make their financial lives better.
What tech area do you most focus on in your job? A leading focus area for us continues to be to increasing Advisor productivity by continuing to enhance our industry leading wealth management advisory workstation. We have created solutions that provide Advisors with holistic information anchored from a client and portfolio perspective. Advisors have at their fingertips all the information needed to serve clients.
We are focused on enabling our advisors to harness the same power through mobile devices when they are on the road meeting prospects and clients providing rich functionality through market leading digital channels. We are also rapidly evolving the workstation to become a more “intelligent” platform, serving up insights to advisors to enable them to anticipate and proactively address client needs and changes in their financial lives.
In today’s environment, CRM, social media, AI, cybersecurity and wealth platforms have become table stakes. So we find ourselves focused on all of them in varying degrees with a constant priority on cybersecurity. We use social media to help our advisors connect with their clients how they want and when they want, while rethinking CRM to deliver the capabilities to best understand and serve our client needs with a relationship deepening view providing our advisors and market managers with a best in class client insights platform.