Every advisor, whether an RIA or independent broker, has a need for certain technology. For example, we all need a good investment research tool, performance reporting software, contact management, etc. Some custodians provide parts of the equation while others do not, leaving it all to the advisor. In this post, a follow-up to two previous posts on finding a custodian that fits your needs, we’ll discuss how TradePMR’s offerings merge with the needs of an advisor. More specifically, we’ll confine our discussion to performance reporting and generating a snapshot of a client’s portfolio.
When I became an independent advisor in 2007, I chose Fidelity as my custodian and Morningstar Office for performance reporting, research and so forth. In those days I would download the account data from Fidelity’s platform each day and upload it to Morningstar Office. However, shortly after subscribing, a problem emerged. Specifically, whenever there was a dividend, money would go from the position, to cash, and then buy additional shares in the fund (i.e.; the dividend). Because of the way Fidelity coded the data and how Morningstar Office interpreted the data, it wasn’t working correctly.
After the problem was identified, a lot of manual input had to be done to correct the problem to assure the performance reporting would be accurate. At the time I recall thinking how I would never be able to monitor this on every account, every day, to catch any errors which may occur. This, coupled with a few additional issues, led me to change custodians. Therefore, in February 2009, I moved my client accounts to TradePMR (which, at the time, had its own issues with Office which have since been corrected).
NOTE: I don’t want to give the impression that Fidelity was not or is not a good custodian. As far as I know (it’s been quite a while since I worked with them), they do a fine job.