How Real Advisors Can Steal the Robo-Advisors’ Advantage

So far over 100 advisors have signed up since the April 29 advisor version beta launch; that’s in addition to boutique planning firm United Capital, which makes the product available to all of its 74 advisors.

Gordo says the program is scalable and his ambition is to form additional partnerships with OSJs at broker-dealers, even firms as large as Merrill Lynch.

The FlexScore CEO says Merrill is an especially apt client because of its Bank of America connection.

“We can help anybody with wealth creation. It’s just as powerful for a $12-an-hour receptionist as for somebody with millions of dollars.”

Indeed, that cross-wealth spectrum insight, borne of Gordo’s and Burrow’s experience as advisors during the Great Recession, is what inspired FlexScore’s creation. Serving both high-net-worth business owners and their modest-income 401(k) plan participants in 2008, they found that both client segments came to them with the same questions:

“‘How am I doing with my money?’” and ‘How do I improve my financial situation?’ We looked around and didn’t find anything that quickly [answered those questions],” he recalls.

They subsequently surveyed over 3,000 people and found that fully 92% had no clue what steps they needed to take to get their financial act together.

Their goal was to offer something akin to AAA’s travel guidance, which lets consumers instantly know through their diamond ratings whether they’re looking at a Motel 6 or a Sheraton in Maui. The duo created their scoring algorithm based on a period survey the CFP Board conducts of its advisors and the financial planning engagement issues they confront with their clients.

Using an online wizard, users can link all their accounts, state their goals—such as when they want to retire, college savings or second-home ambitions and see what’s achievable.

If their goals are unrealistic, they can drop the aspiration for a beach house, or increase their rate of saving and investing. If they’re unhappy with a score of, say, 583 (a score of 1,000 represents financial independence), they can immediately add points by responding to one or more of a number of “action steps” the program offers.

Many of those action steps involve providing more information—about clients’ insurance policies for example. The program always provides incentives to add information.

When the advisor version beta ends on Oct. 1, Gordo says the currently free service will cost advisors $150 a month and a $75 initiation fee. The service is month to month, so advisors have no long-term contract and can drop it at any time. FlexScore licenses its account aggregation program through Fiserv, so there is a per head additional fee for the program that encourages deeper disclosure about client finances, he says.